Terms and conditions

Besweet.md offers a selection of biscuit products in various packaged forms. All products are available in pre-packaged quantities and are not sold by weight. Orders are dispatched directly from our factory. If an item is out of stock, we promptly notify you to arrange a replacement product or a full refund.

3. Pricing

Prices are displayed in Moldovan leu (MDL) and include all applicable taxes (VAT). These prices are final. In the event of a pricing error on the website, the displayed price will apply. Delivery costs are calculated based on order size and destination.

4. Payment Methods

Choose from multiple payment methods according to your preference.

4.1 Card Payment:

On Delivery: When selecting "Pay with card" online, you may pay upon delivery through the Fan Courrier’s card terminal. Request both a tax receipt and payment confirmation.

At Warehouse: Place your order online and pay at our warehouse, located at strada Uzinelor 1, Chisinau.

4.2 Bank Transfer:

After selecting "Pay by bank transfer" and placing an order, we will send you an invoice via email. To expedite processing, you can send the payment receipt to info@besweet.md. Upon receiving payment, your order will be ready for dispatch. If you require a tax invoice as a legal entity, please provide your company’s details via sales@besweet.md.

4.3 Cash Payment:

You may pay in cash upon delivery by the courier. Alternatively, cash payment can be made at our warehouse, where orders are reserved for 24 hours upon confirmation.

5. Delivery Options

5.1 Pickup from Warehouse:

For a cost-effective choice, collect your order directly from our factory at strada Uzinelor 1, Chisinau.

5.2 Delivery by Courier

Besweet.md collaborates with Fan Courier to deliver products throughout the Republic of Moldova.

Delivery Terms:

Orders placed by 12:00 on a working day are dispatched on the same day for next-day delivery.
Orders placed after 12:00 are picked up by the courier on the next working day, arriving within 2 working days.
Holiday Orders are processed on the next working day, which may result in extended delivery times.

Delivery Costs:

Chisinau: 60 MDL (VAT included)

Other Regions: Between 60 - 150 MDL, depending on location

For urgent deliveries, please contact us directly at +373 682 02 534 or via sales@besweet.md, and we will do our best to accommodate your request.

6. Quality and Warranty

We prioritize quality in all our products and assume full responsibility for every item delivered. If a product doesn’t meet your expectations, please contact us at +373 682 02 534 or sales@besweet.md, and we will work with you to ensure satisfaction.

7. Returns and Refunds

To help you make informed purchases, we aim to provide accurate product information, photos, and descriptions. Upon receipt of your order, please confirm that the items match the description, are undamaged, and bear the correct expiration date.

In case of a quality issue, claims are accepted within 14 days from delivery. Please provide photos of the product along with the payment slip. According to Article 13 of the Consumer Protection Law of the Republic of Moldova, BeSweet SA will replace any defective product free of charge. If replacement is not preferred, we offer a full refund (excluding delivery fees) within 14 calendar days of the complaint submission.

We are committed to resolving any concerns with BeSweet products and encourage you to reach out if any issues arise.

8. Privacy Policy

For seamless online transactions, Besweet.md collects and processes customer data based on your consent and legal requirements. BeSweet SA handles personal data as per legal guidelines and our Privacy Policy. This includes, but is not limited to: